24/7 CUSTOMER SUPPORT

 

Our operations are administered swiftly and methodically to ensure we tend to the needs of the individuals at the heart of our organisation/company/business: our clients. Our multi-channel Help Desk provides a single point of contact catering to all support requests and emergencies. Our Help Desk team promptly responds to clients’ requests and connects clients with relevant technical teams which will then assist them with their request.

 

OUR FIELD VEHICLE FLEET

 

With a fleet of over 100 vehicles, Aiken ensures that goods are delivered on time while also handling installations thereby tailoring a seamless customer experience. We are committed to being at the disposal of our clients at all times with speedy delivery of spare parts within a matter of hours  and 24/7 on-site technical support.

 

 

KITTING CENTRE

 

In addition to our island-wide technical crew, our workshop is reinforced with expert engineers & high-tech gear to ensure minimum breakdowns and accelerated equipment restoration.

 

SOFTWARE DEVELOPMENT TEAM

 

In pursuance of our commitment to advancing the business infrastructure in Sri Lanka, we at Aiken have taken it upon ourselves to provide necessary planning, testing, analysis, programming, and other requirements needed for the successful completion of a project. It is with that motive that the Aiken Software Development Team works tirelessly to provide clients with a seamless customer experience.

A/C Repair Workshop

 

With a specialised A/C Repair Workshop equipped with high-tech gear and experts in the field, Aiken provides fast and efficient solutions to clients when they need them, as they need them.

 

Warehouse Complex

 

Our Warehouse Complex is designed to optimise customer service and ensure our clients’ requests are attended to as soon as they are received. Efficiency and Reliability are core principles we at Aiken observe in order to ensure secure handling of consignments from the moment they are received till they are delivered to our clients.

No 267,
Polhengoda Road,
Colombo 05,
Sri Lanka.

Call us – +94 114 710 734
E-mail – info@aiken.com.lk

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